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US Mortgage / Policy Processing

BPO/KPO

Experience

2 yrs

Type

Full time

Location

Sivananda colony

Key Responsibilities

  1. Review and process residential mortgage loan applications.
  2. Verify borrower income, employment, assets, liabilities, and credit information.
  3. Analyze documents such as pay stubs, W-2s, tax returns, bank statements, and credit reports.
  4. Review loan files for completeness and accuracy.
  5. Prepare and submit loan files to underwriting.
  6. Identify missing documents and coordinate with relevant stakeholders to obtain them.
  7. Review underwriting conditions and ensure they are cleared within required timelines.
  8. Work with Loan Officers, Underwriters, Processors, Closers, and borrowers.
  9. Ensure loans comply with applicable US mortgage policies, investor requirements, and regulatory guidelines.
  10. Update loan information and documentation in mortgage loan origination systems.
  11. Maintain accurate records and meet productivity, quality, and turnaround-time targets.
  12. Escalate discrepancies, documentation issues, or potential compliance concerns.
  13. Support the loan through processing, underwriting, closing, and post-closing activities as required.

Required Skills

  1. Knowledge of the US residential mortgage process.
  2. Understanding of mortgage terminology and loan documentation.
  3. Good analytical and documentation-review skills.
  4. Strong attention to detail and accuracy.
  5. Excellent written and verbal communication skills.
  6. Ability to work with US clients and stakeholders.
  7. Good knowledge of MS Office, particularly Excel and Outlook.
  8. Ability to work under strict deadlines and productivity targets.


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