US Mortgage / Policy Processing
BPO/KPO
Experience
2 yrs
Type
Full time
Location
Sivananda colony
Key Responsibilities
- Review and process residential mortgage loan applications.
- Verify borrower income, employment, assets, liabilities, and credit information.
- Analyze documents such as pay stubs, W-2s, tax returns, bank statements, and credit reports.
- Review loan files for completeness and accuracy.
- Prepare and submit loan files to underwriting.
- Identify missing documents and coordinate with relevant stakeholders to obtain them.
- Review underwriting conditions and ensure they are cleared within required timelines.
- Work with Loan Officers, Underwriters, Processors, Closers, and borrowers.
- Ensure loans comply with applicable US mortgage policies, investor requirements, and regulatory guidelines.
- Update loan information and documentation in mortgage loan origination systems.
- Maintain accurate records and meet productivity, quality, and turnaround-time targets.
- Escalate discrepancies, documentation issues, or potential compliance concerns.
- Support the loan through processing, underwriting, closing, and post-closing activities as required.
Required Skills
- Knowledge of the US residential mortgage process.
- Understanding of mortgage terminology and loan documentation.
- Good analytical and documentation-review skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to work with US clients and stakeholders.
- Good knowledge of MS Office, particularly Excel and Outlook.
- Ability to work under strict deadlines and productivity targets.